Refund policy

Refund Policy
Last updated: September 15, 2026

All sales are final.
Silk is handcrafted in small refrigerated batches. For food-safety reasons, we do not accept returns, exchanges, or refunds once an order has shipped, except as stated below.

Quality exceptions
Contact us within 24 hours of delivery if your order arrives damaged, spoiled, or compromised due to shipping. Include order number and photos of packaging and product. We may, at our sole discretion, provide a replacement or store credit. We do not refund for change of mind, incorrect address provided by you, failure to refrigerate on arrival, or carrier delays outside our control.

Cancellations
Before shipment, email ryu@thesilkdog.com with your order number. If the order has not entered production/fulfillment, we will try to cancel and refund. Once packing or shipping has started, the order cannot be cancelled.

Contact
ryu@thesilkdog.com