Shipping policy

Shipping Policy
Last updated: September 15, 2026

Silk is a refrigerated, perishable product. We pack every order to protect temperature in transit. Please read this policy before you order.

Where we deliver
Silk delivers locally only, within 15 miles of Kazan Beverly Hills (111 N. La Cienega Blvd, Suite A, Beverly Hills, CA 90211). We do not ship outside this area. We may decline or cancel orders we cannot fulfill safely.

Processing
Orders are typically processed within 1–2 business days. Weekend and holiday orders process on the next business day. Nightly batches may affect timing; if a batch delay changes your ship date, we will email you.

Local delivery rates
• Up to 5 miles: $9.99
• 5 to 15 miles: $13.99
• 6-Pack (orders of $52 and up): free local delivery
The Single Pouch and 3-Pack pay the local delivery rate. Taxes are calculated separately.

Delivery
Delivery times are estimates, not guarantees. Traffic, weather, and incorrect addresses can affect arrival. Because Silk is perishable, someone should be available to receive the order. Refrigerate immediately on arrival. Keep refrigerated before and after opening.

Risk of loss
Title and risk of loss pass to you when your order is delivered, except where prohibited by law.

Damaged or compromised shipments
If the order arrives damaged, warm, leaking, or otherwise compromised, email ryu@thesilkdog.com within 24 hours of delivery with your order number and clear photos of the outer packaging, ice packs, and pouches. We will review and, at our sole discretion, may offer a replacement or store credit.

Questions
ryu@thesilkdog.com · (424) 512-9101
111 N. La Cienega Blvd, Suite A, Beverly Hills, CA 90211

Free pickup: You can also choose free pickup at Kazan Beverly Hills, 111 N La Cienega Blvd, Suite A, Beverly Hills, CA 90211.