Shipping policy

Shipping Policy
Last updated: September 15, 2026

Silk is a refrigerated, perishable product. We pack every order to protect temperature in transit. Please read this policy before you order.

Where we ship
We currently ship within the United States. Same-day / local cold delivery may be available in the Los Angeles area when offered at checkout. We may decline or cancel orders we cannot fulfill safely.

Processing
Orders are typically processed within 1–2 business days. Weekend and holiday orders process on the next business day. Nightly batches may affect timing; if a batch delay changes your ship date, we will email you.

Rates (product packs)
• 1-Pack and 3-Pack: shipping is charged at checkout.
• 6-Pack: cold delivery / shipping is free within our eligible service areas when shown at checkout.
Exact rates and carriers appear at checkout and may change. Taxes are calculated separately.

Delivery
Transit times are estimates, not guarantees. Carrier delays, weather, and wrong addresses can affect arrival. Because Silk is perishable, someone should be available to receive the package. Refrigerate immediately on arrival. Keep refrigerated before and after opening.

Risk of loss
Title and risk of loss pass to you when we hand the package to the carrier, except where prohibited by law.

Damaged or compromised shipments
If the order arrives damaged, warm, leaking, or otherwise compromised, email ryu@thesilkdog.com within 24 hours of delivery with your order number and clear photos of the outer packaging, ice packs, and pouches. We will review and, at our sole discretion, may offer a replacement or store credit.

Questions
ryu@thesilkdog.com · (424) 512-9101
111 N. La Cienega Blvd, Suite A, Beverly Hills, CA 90211